Website Terms of Use

Guan Hock Lee (GHL)
Effective Date: 10 January 2026

1. Introduction

Welcome to ghl.com.bn (the “Website”). This Website is owned and operated by Guan Hock Lee (“GHL”, “we”, “us”, or “our”), a gourmet food retailer based in Brunei Darussalam. By accessing, browsing, or using this Website, including purchasing products from us, you agree to be bound by these Terms of Use and all applicable laws and regulations of Brunei Darussalam. If you do not agree to these Terms, please do not use this Website.

2. Eligibility

You must be at least 18 years old or have the consent of a parent or legal guardian to use this Website and place orders. By using this Website, you represent that you meet this requirement.

3. Products and Services

GHL offers gourmet food products and related items for sale through this Website.

  • All product descriptions, images, prices, and availability are subject to change without notice.
  • We make reasonable efforts to ensure product information is accurate; however, we do not guarantee that descriptions, images, or prices are free from errors.
  • Product images are for illustration purposes only and may differ slightly from the actual product.

4. Orders and Payment

  • All orders placed through the Website are subject to acceptance by GHL.
  • We reserve the right to refuse or cancel any order, including orders with pricing errors or suspected fraud.
  • Prices are listed in Brunei Dollars (BND) unless otherwise stated.
  • Payment must be made using the payment methods made available on the Website.
  • Orders are confirmed only after payment is successfully processed.

5. Delivery and Collection

  • Delivery areas, fees, and estimated delivery times will be stated at checkout or on the Website.
  • Delivery times are estimates only and may be affected by factors beyond our control.
  • Risk of loss or damage to products passes to you upon delivery or collection.
  • It is your responsibility to ensure someone is available to receive perishable goods where delivery is selected.

6. Returns, Refunds, and Exchanges

Due to the nature of gourmet and food products:

  • Food items are generally non-refundable and non-exchangeable, except where if the product is defective, damaged, or incorrectly supplied.
  • Any issues must be reported to us within 3 days of delivery or collection, with supporting evidence (e.g., photos and receipts) and must be in unopened condition
  • Refunds, if approved, will be processed using the original payment method where possible.

7. User Accounts (If Applicable)

If you create an account on the Website:

  • You are responsible for maintaining the confidentiality of your account details.
  • You agree to provide accurate and complete information.
  • We reserve the right to suspend or terminate accounts that violate these Terms or applicable laws.

8. Intellectual Property

All content on this Website, including text, images, logos, graphics, trademarks, and software, is owned by or licensed to GHL and is protected by intellectual property laws.

You may not copy, reproduce, distribute, modify, or use any content from this Website for commercial purposes without our prior written consent.

9. Prohibited Use

You agree not to:

  • Use the Website for any unlawful purpose
  • Attempt to gain unauthorized access to the Website or its systems
  • Interfere with the Website’s operation or security
  • Upload or transmit viruses, malware, or harmful code
  • Use the Website in a manner that could damage GHL’s reputation

10. Limitation of Liability

To the fullest extent permitted by law:

  • GHL shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Website or purchase of products.
  • Our total liability, if any, shall be limited to the amount paid by you for the relevant product or service.

11. Disclaimer

  • The Website and its content are provided on an “as is” and “as available” basis.
  • We do not guarantee that the Website will be uninterrupted, error-free, or free of viruses.
  • Food products are sold for personal consumption only; it is your responsibility to check ingredients, allergens, and suitability.

12. Third-Party Links

This Website may contain links to third-party websites. GHL is not responsible for the content, accuracy, or practices of such websites and does not endorse them.

13. Privacy

Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

14. Governing Law

These Terms of Use are governed by and construed in accordance with the laws of Brunei Darussalam. Any disputes shall be subject to the exclusive jurisdiction of the courts of Brunei Darussalam.

15. Changes to These Terms

We reserve the right to update or modify these Terms of Use at any time. Changes will be effective once posted on the Website. Your continued use of the Website constitutes acceptance of the updated Terms.

16. Contact Information

For questions or concerns regarding these Terms of Use, please contact:

Guan Hock Lee (GHL)
Website: https://www.ghl.com.bn

Address:

Guan Hock Lee Batu Bersurat
Unit 1-3, Block M, Pengiran Haji Menunin and Anak-Anak Complex, Jalan Batu Bersurat, Bandar Seri Begawan, Brunei Darussalam
Tel: 2454607 / 8921288
Email: ghl.batubersurat @ ghl.com.bn

Guan Hock Lee Madang (The Market Company)
Lot 79780, Block C, Unit C4, C5, C6, Ground Floor, Kg Madang, Mukim Berakas B, Brunei Darussalam
Tel: 8921288
Email: ghl.madang @ ghl.com.bn

Guan Hock Lee Kiulap (The Market Company)
Unit 5-6, Block D, Setia Kenangan 2, Simpang 150-17-20, Kiulap, Kampung Kiarong, Bandar Seri Begawan, Brunei Darussalam
Tel: 2233452 / 8831288
Email: ghl.kiulap @ ghl.com.bn