Privacy Policy

Last Updated: 10 January 2026

Guan Hock Lee ("GHL", "we", "us" or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our e‑commerce website at ghl.com.bn (the "Website"). This Privacy Policy is written in accordance with the laws and regulations applicable in Brunei Darussalam

1. Information We Collect

We may collect the following categories of personal information:

1.1 Information You Provide to Us

    • Full name
    • Billing and delivery address
    • Email address
    • Telephone number
    • Account login credentials (if you create an account)
    • Order details and purchase history
    • Payment-related information (processed securely by third‑party payment providers; we do not store full card details)
    • Any information you provide when contacting us (e.g. via email, contact forms, or customer support)

1.2 Information Collected Automatically

When you use our Website, we may automatically collect certain information, including:

    • IP address
    • Browser type and version
    • Device information
    • Pages visited and time spent on the Website
    • Referring website or source
    • Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information for the following purposes:

    • To process and fulfil your orders
    • To manage your account and provide customer support
    • To arrange delivery of products
    • To process payments and prevent fraudulent transactions
    • To communicate with you regarding orders, enquiries, or service updates
    • To improve our Website, products, and services
    • To comply with legal and regulatory obligations
    • To send marketing or promotional communications (only where you have consented or where permitted by law)

3. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to:

    • Enable core website functionality
    • Remember your preferences
    • Analyse website traffic and usage patterns
You may choose to disable cookies through your browser settings. Please note that some features of the Website may not function properly if cookies are disabled.

4. Disclosure of Your Information

We do not sell your personal data. We may share your information only in the following circumstances:

    • Service Providers: Third‑party vendors who assist us in operating the Website, processing payments, delivering orders, or providing IT and customer support services
    • Payment Gateways: Secure payment processors to complete transactions
    • Delivery Partners: Logistics and courier companies for order fulfillment
    • Legal Requirements: Where required by law, regulation, court order, or government authority
    • Business Transfers: In connection with any merger, sale, or transfer of business assets (subject to confidentiality safeguards)
All third parties are required to handle your personal data securely and only for specified purposes.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Subject to applicable laws in Brunei Darussalam, you may have the right to:

    • Access your personal information
    • Request correction of inaccurate or incomplete data
    • Request deletion of your personal data, where legally permissible
    • Withdraw consent for marketing communications at any time
To exercise these rights, please contact us using the details in Section 10 below.

8. Third‑Party Links

Our Website may contain links to third‑party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third‑party sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of the Website after such changes constitutes acceptance of the revised Privacy Policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

Guan Hock Lee
Website: https://www.ghl.com.bn

Address:

Guan Hock Lee Batu Bersurat
Unit 1-3, Block M, Pengiran Haji Menunin and Anak-Anak Complex, Jalan Batu Bersurat, Bandar Seri Begawan, Brunei Darussalam
Tel: 2454607 / 8921288
Email: ghl.batubersurat @ ghl.com.bn

Guan Hock Lee Madang (The Market Company)
Lot 79780, Block C, Unit C4, C5, C6, Ground Floor, Kg Madang, Mukim Berakas B, Brunei Darussalam
Tel: 8921288
Email: ghl.madang @ ghl.com.bn

Guan Hock Lee Kiulap (The Market Company)
Unit 5-6, Block D, Setia Kenangan 2, Simpang 150-17-20, Kiulap, Kampung Kiarong, Bandar Seri Begawan, Brunei Darussalam
Tel: 2233452 / 8831288
Email: ghl.kiulap @ ghl.com.bn